POS or Point of sale developed perfectly alongside the growth of retail and ‘over the counter business’. Throughout the centuries this has progressed from a point, table or place were goods would have been bartered, traded and exchanged, eventually evolving with the use of currency, a convenient new method for buying and selling. Although it’s…
Retail systems came about as we know them today in 1973 with the introduction of IBM’s 3650 store system. The reason it was classed a retail system and not just a fancy POS was the fact that it control 128 separate cash tills. Connected via a LAN these separate till entities could…
9 out of 10 Transactions still happen in store! Despite what most people think, the traditional shopping or retail outlet still accounts for the vast majority of all sales, accounting for around 90% of all transactions. It would seem that physically going to the shop to buy something is a lot more favourable than…
You as a retailer or shop owner need to be clued in to your customers wants and demands, your competitors know this and will be using every opportunity possible to snatch those customers loyal to you. So, how do you improve your retail experience? 1) Having too much stock can be a benefit as much…
Customer loyalty schemes Customer loyalty schemes are one of the most ideal ways to keep customers returning to your store on a regular basis, the best thing about them is that they are extremely flexible and can be applied to nearly all business and retail sectors, spanning from a single one till shop to…
Body Language – Customer Secrets It is often said that over 60% of communication is non-verbal, this means that more often than not customers may not be telling you the full story when you’re trying to close a deal. Pay special attention to the customer’s stance, pitch and expressions to see if you can…
While it is true that retail stores all have different needs, there are also many similarities as well. When it comes to similarities, Retail EPOS systems such as Opus Retail Manager are the name of the game. It is important to understand what the various parts of the systems are and how to choose the…
An EPOS system such as Retail Manager are used in retail environments such as Department stores, bars, boutiques and General Retail stores. These systems are automated in nature and are designed to read barcodes. These barcodes are designed to submit pricing info to the till as well as reduce the stock quantity when a sale…
A definite reason to return Give your customers a flat out reason to return. This can be something like coupons, discounts special promotions if they return. Many if not most shops have a membership system set up where they can stack points or receive regular discounts in a shop, these can often grow with…
As smartphones and tablets like the iPad, Galaxy, note and even kindle grow in popularity among consumers, will retailers adapt to this new market to make it integral to their own profits? PayPal among others are keen on developing their contactless payment system in many shops, cementing themselves in the physical as well as virtual…